Terms of Service

1. Who we are

Poliqa™ (“Poliqa”, “the Service”) is operated by Rondanini Publishing Ltd, a company registered in England and Wales (Company No. 16548159). Registered office: 60 Tottenham Court Road, Suite 6438a, Fitzrovia, London, W1T 2EW, United Kingdom. Contact: info@poliqa.com. Parent site: rondanini.com.

2. Agreement

By accessing poliqa.com, app.poliqa.com, or any related Poliqa interface, you agree to these Terms of Service, our Privacy Policy, Acceptable Use Policy, and Cookie Policy. If you use Poliqa on behalf of an organisation, you confirm you have authority to bind that organisation.

We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Continued use after the effective date constitutes acceptance of the updated Terms.

3. Beta service

Poliqa is currently offered as a Beta. Features, capacity, uptime, interfaces, and pricing may change. Beta access may be limited, invitation-only, or withdrawn with reasonable notice.

Feedback you provide about the Beta may be used to improve the product. Feedback is not confidential unless we agree otherwise in writing, and does not create any obligation for us to implement a suggestion.

4. Accounts and access

• You must provide accurate account information and keep credentials secure.
• You are responsible for activity under your account and for users you invite.
• You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
• We may refuse, suspend, or limit access where we reasonably believe these Terms or the Acceptable Use Policy have been breached, or where required by law.

5. Your content

“Customer Content” means manuscripts, source files, terminology, translation memories, comments, approvals, exports, and any other materials you or your users upload or create in the Service.

• You retain ownership of Customer Content. These Terms do not transfer copyright in your manuscripts or published works to us.
• You grant Rondanini Publishing Ltd a limited licence to host, process, transmit, and display Customer Content solely to operate the Service for you (including machine drafting, QA findings, storage, backup, and export).
• You warrant that you have the rights needed to upload and process Customer Content, and that doing so does not infringe third-party rights or applicable law.
• We do not use Customer Content to train general-purpose models for unrelated customers or public products, except where you give explicit written consent or where processing is strictly necessary to deliver the Service to you (for example, project-specific glossaries or memory you configure).

6. Machine drafts and human sign-off

Poliqa produces machine-assisted drafts and editorial aids (findings, terminology prompts, workflow states). Outputs are not guaranteed to be accurate, complete, culturally appropriate, or publication-ready.

• You remain responsible for reviewing, editing, and approving any text before publication or delivery to readers, printers, or distributors.
• Named human approval in the workflow is an editorial control you operate — it does not create a warranty by us that the output is fit for a particular purpose.
• Do not rely on Poliqa alone for safety-critical, medical, legal, or regulated communications without qualified human review.

7. Licences and plans

Poliqa may be offered as a hosted Beta workspace and, separately, as a Private (licence / dedicated) edition. Features, data residency, support levels, and commercial terms for Private editions may be set out in a separate order form or licence agreement. Where a signed Private agreement conflicts with these Terms, the Private agreement prevails for that engagement.

8. Acceptable use

You must comply with our Acceptable Use Policy. Among other things, you may not misuse the Service for unlawful content, abuse infrastructure, attempt unauthorised access, or reverse-engineer the product except as permitted by law.

9. Intellectual property

Poliqa software, branding (including the Poliqa™ mark), documentation, marketing site, and underlying technology are owned by Rondanini Publishing Ltd or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your internal publishing and localisation workflows during your authorised access period.

You may not copy, resell, sublicense, or publicly frame the Service except as we expressly allow in writing.

10. Fees, trials, and chapter evals

Free chapter evaluations, Beta seats, or promotional access may be offered at our discretion and may be modified or withdrawn. Paid plans (when offered) will state fees, billing period, and cancellation terms at purchase. Taxes may apply. Unpaid amounts may result in suspension after notice.

11. Disclaimer of warranties and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under English law.

Subject to the paragraph above, our aggregate liability arising out of or relating to the Service in any twelve-month period is limited to the greater of (a) the fees you paid us for the Service in that period, or (b) £100 if you are on a free or Beta plan with no fees paid.

We are not liable for indirect, incidental, special, consequential, or punitive losses, loss of profits, loss of data, or reputational harm, except where such exclusion is prohibited by law.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach, legal risk, non-payment, or end of Beta. Upon termination we may delete or return Customer Content in line with our Privacy Policy and any Private licence terms. Provisions that by nature should survive (including IP, liability limits, and governing law) will survive termination.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in another country you may also bring claims in your local courts where mandatory consumer protection rules require it.

14. Contact

Legal and product enquiries: info@poliqa.com
Rondanini Publishing Ltd
60 Tottenham Court Road, Suite 6438a
Fitzrovia, London, W1T 2EW
United Kingdom